Tothemoon has decided to cease providing services in the UK. As of now, we are not allowing new UK customers to create accounts on the Tothemoon platform. All existing UK customers are required to withdraw their funds from the Tothemoon platform by 15 June 2024*. Please be informed that we switched all UK customer accounts to withdraw-only mode on 15 January 2024.*The deadline has been extended from 15 April 2024 to 15 June 2024.

Cessation of Operations in the UK

<span style="color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">The decision to pause our operations in the UK aligns with the recent implementation of new regulations, specifically PS23/6: Financial promotions rules for crypto assets. We are taking this step to ensure that when we re-enter the UK market, we will be fully prepared and operating in complete compliance with local regulations and FCA guidelines.

Why have you stopped operating in the UK?

<span dir="ltr" style="color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">As an existing UK customer, there's no need for concern. You can simply log in to your account on the Tothemoon platform, navigate to the withdrawal section, and transfer your funds to your personal wallet. If you have any questions or require assistance, our support team is available at&nbsp;<a class="css-tgpl01" data-renderer-mark="true" data-testid="link-with-safety" href="mailto:support@tothemoon.com" style="color: var(--ds-link, #0052CC); cursor: pointer; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;" title="mailto:support@cryptology.com">support@tothemoon.com</a><span style="color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">.

I'm an existing UK customer. What should I do?

<span dir="ltr" style="color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Withdrawal-only mode means that you will not be able to access any services on the Tothemoon platform, such as Spot and Staking. The only function available will be the withdrawal of your funds to your personal wallet. For any queries or assistance, feel free to reach out to our support team at&nbsp;<a class="css-tgpl01" data-renderer-mark="true" data-testid="link-with-safety" href="mailto:support@tothemoon.com" style="color: var(--ds-link, #0052CC); cursor: pointer; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;" title="mailto:support@cryptology.com">support@tothemoon.com</a><span style="color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">.

What does withdrawal-only mode mean?

<span dir="ltr" style="color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Currently, it is not possible to become a new UK customer of Tothemoon. We will announce our return to the UK market once we are ready and assured of our full compliance with the applicable UK regulations.

I want to become a new UK customer of Tothemoon. What should I do?

If you are unable to withdraw your funds by 15 June 2024*, your account on the Tothemoon Platform will be suspended. However, you still have the opportunity to retrieve all your funds. Please contact our support team at <a href="mailto:support@tothemoon.com">support@tothemoon.com</a> to initiate the process of recovering your funds. We are committed to ensuring that you receive all your funds back, even after the suspension of your account.*The deadline has been extended from 15 April 2024 to 15 June 2024.