<span class="fr-view collab-annotatable" data-identifyelement="218" data-test-id="article-description" style="box-sizing: border-box; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; cursor: auto; display: block;"><h3 data-identifyelement="229" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">What is KYC?</h3><p data-identifyelement="231" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">KYC stands for Know Your Customer. These are guidelines and regulations in digital asset and financial services industries that require users to verify their identity and suitability to use certain products and ensure they are aware of the risks involved.<h3 data-identifyelement="232" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">Why do I need to pass identity verification?</h3><p data-identifyelement="234" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Security is at the forefront of our operations here at Tothemoon. Passing our KYC identity verification allows us to verify which users are legit and those ones that are not. This adds extra layers of security for both our platform and user base. Malicious attacks are common in crypto much like other technology-based industries, therefore it is our duty to have the correct due diligence in place.<h3 data-identifyelement="235" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">I have already passed KYC before, do I need to pass it again?</h3><p data-identifyelement="237" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Yes, you do need to pass it again. Our procedures and measures have changed slightly since our last checks therefore it is important we thoroughly recheck current users and correctly check our new ones.<h3 data-identifyelement="238" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">What should I do if my verification was failed?&nbsp;</h3><p data-identifyelement="240" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">There are several reasons why your verification could be rejected:&nbsp;<ul data-identifyelement="241" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;"><li data-identifyelement="242" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">low-quality photos;&nbsp;</li><li data-identifyelement="243" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">documents that do not meet the requirements;&nbsp;</li><li data-identifyelement="244" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">security reasons;&nbsp;</li></ul><p data-identifyelement="245" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">If the document review was rejected, you can see the specific reason for rejection on the "Verification" page. In some cases, you can try to pass the verification again, on the Verification page, click "Try again" or "Upload documents". Please note that documents can be uploaded in the required form and do not send too many incorrect files - this will lead to account blocking. You can check all the document requirements in the article "Verification process". In case if you need further help, kindly contact the Support Team.&nbsp;<h3 data-identifyelement="251" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">I’m underaged. Can I open an account with Tothemoon?&nbsp;</h3><p data-identifyelement="253" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Unfortunately, no. As per Tothemoon’s Terms and Conditions, the client acknowledges that he/she is above the legal minimum age (18) upon account registration. Failure to comply shall result in the blocking of the account.&nbsp;<h3 data-identifyelement="254" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">Can I edit my personal data?&nbsp;</h3><p data-identifyelement="256" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">For now, once the information has been submitted, it cannot be removed or edited by the user. To do this, please contact our Support Team. <h3> </h3>

What is KYC?

<h3 dir="ltr">Level 1 - Basic</h3>Requirements<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Full name</li><li>Date of birth</li><li>Residency</li><li>Citizenship</li><li>Mobile phone number</li></ul>Limits<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Daily limit: 699 EUR</li><li>Total limit: 10,000 EUR</li><li>Can't withdraw in fiat</li><li>Can’t deposit in fiat</li></ul><h3 dir="ltr" style="line-height: 1.38; margin-bottom: 4pt;">Level 2 - Advanced</h3>Requirements<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Identity document: ID card/passport</li><li>Selfie</li><li>KYC questionnaire</li><li>Address or proof of address: utility bill/bank statement*</li></ul>*Depending on your country’s rules and regulationsLimits<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Daily limit: 14,999 EUR</li><li>Total limit: 150,000 EUR (withdrawal)</li></ul><h3 dir="ltr" style="line-height: 1.38; margin-bottom: 4pt;">Level 3 - Unlimited</h3>Requirements<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Enhanced KYC questionnaire</li><li>Proof of source of funds</li></ul>Limits<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li dir="ltr" style="list-style-type: disc; font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400;">Unlimited</li></ul>

KYC Verification Levels

<p data-identifyelement="222" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Completing identity verification is quick and easy and will not only help secure your account and your crypto. but also give you more opportunities to grow your personal wealth. We recommend all our customers pass our Advanced Verification level to get the most out of Tothemoon. You will need to provide:<ul data-identifyelement="224" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc; color: rgb(24, 50, 71); font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; padding-inline-start: 48px; font-family: &quot;Helvetica Neue&quot;;"><li data-identifyelement="225" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Full name</li><li data-identifyelement="228" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Date of birth</li><li data-identifyelement="231" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Residency</li><li data-identifyelement="234" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Citizenship</li><li data-identifyelement="237" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Mobile phone number</li></ul><p data-identifyelement="240" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">How to pass verification successfully?<ol data-identifyelement="241" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;"><li data-identifyelement="242" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Simply take a photo of your identity document - this can be your passport, driver’s license, ID card or residence permit.</li></ol><ol data-identifyelement="245" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; color: rgb(24, 50, 71); font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; font-family: &quot;Helvetica Neue&quot;;"><li data-identifyelement="246" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.38; margin-bottom: 0pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Take a selfie with your chosen ID.&nbsp;</li><li data-identifyelement="249" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.38; margin-bottom: 0pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Complete our short KYC questionnaire - it shouldn’t take longer than 2 minutes!&nbsp;</li><li data-identifyelement="252" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.38; margin-bottom: 0pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Submit your proof of address - a bank statement or utility bill is perfect. So that we can verify you as quickly as possible, please make sure your photographs are good quality with all the documents’ data clearly visible.&nbsp;</li></ol><p data-identifyelement="256" dir="ltr" style="box-sizing: border-box; margin-bottom: 0pt; margin-left: 0px; font-size: 14px; line-height: 1.38; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">And that’s it! Once you’ve completed our verification process, you can buy, sell, trade, and make more of your crypto. If you have any questions you can always contact our Customer Support team at&nbsp;<a data-identifyelement="259" href="mailto:support@tothemoon.com" style="box-sizing: border-box; color: rgb(44, 92, 197);">support@tothemoon.com</a>

How to Pass Advanced Verification

If you would like to create an account as a company, please choose the "Institutional" option when you create your account.Fill in the appropriate form on our site and you will automatically receive an e-mail with a list of required documents for verification.&nbsp;The documents will be checked and the Institutional team will reply within 1-2 business days.

I'm an Institutional. How to get verified?

Web Version –&nbsp;<a data-identifyelement="518" href="http://www.cryptology.com/" rel="noreferrer noopener" style="box-sizing: border-box; color: rgb(44, 92, 197);" target="_blank"></a><a data-identifyelement="219" dir="ltr" href="https://tothemoon.com/" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://tothemoon.com</a>1. Go to <a data-identifyelement="523" href="http://www.cryptology.com/" rel="noreferrer noopener" target="_blank" style="box-sizing: border-box; color: rgb(44, 92, 197);"></a><a data-identifyelement="220" dir="ltr" href="https://tothemoon.com/" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://tothemoon.com</a>, and click on the top right button “Sign in" or "Create account”.2. Sign in (or Sign up if you don’t have an account) to Tothemoon. After that click on the “Account” button and choose Security.3: To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually.&nbsp;Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.Mobile Application Version1. Sign in (or Sign up if you don’t have an account) to Tothemoon. After that click on the “Account” button and choose Settings and Security.2. To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.Great! Now your account is more secure and your trading is safer than before.

For your security, you can use two-factor authentication. Use a web version and a mobile application and follow the instructions on this page to keep your transactions safe

How Do I Enable 2FA for My Account? Follow the Detailed Guide

How do I enable 2FA for my account?

Steps to fix "Incorrect Code" errors with Two-Factor AuthenticationThe most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.On Android:<ol><li>Go to the Main Menu on the Google Authenticator app</li><li>Select Settings</li><li>Select Time correction for codes</li><li dir="ltr">Select Sync now</li></ol><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43429936229/original/hcXAlr7zR83JRXD5zdCPgrfqexm0y911Eg.png?1692179335" style="width: 534px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43429936229">On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.On iOS (Apple iPhone):<ol><li>Go to the iPhone Settings App. (your phone settings area)</li><li>Select General</li><li>Select Date &amp; Time</li><li>Enable Set Automatically</li><li dir="ltr">If its already enabled, disable it, wait a few seconds and re-enable</li></ol><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43504833221/original/BLzoEdCV0ooofUOEPw0GavAirrzHDFuS3Q.png?1723798586" style="width: 432px; max-width: 100%;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43504833221">

If you face an ‘Incorrect code’ error with two-factor authentification, follow our simple guide to fix it. Step-by-step instructions with screenshots for Android and iOS devices

Two-Factor Authentification Fails on Crypto Trading Platform

My Two-Factor codes aren’t accepted ("Incorrect Code" error)

In order to reset 2FA, kindly contact our Support team by <a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">submitting a ticket</a> or send us a request to <a href="mailto:support@tothemoon.com">support@tothemoon.com</a>. When sending a request, please choose the 2FA category:For security reasons, in order to disable 2FA on your account, we will need some information to verify your identity.&nbsp;<ul><li dir="ltr">If your account is Institutional, please provide your personal identity with your position of authority to manage your account with the company, include a selfie with your national ID and a piece of paper with the following information in handwritten form: date of request, name of our company, "Reset 2FA".</li><li dir="ltr">Verification at the Advanced level&nbsp;and above will require a selfie with an ID and the current date written on a piece of paper.&nbsp;</li><li dir="ltr">If your account is without verification, we need the following information: name and surname, selfie with ID or passport, date of Birth, date of registration of the Tothemoon account and the last 4 digits of the linked card or transaction hashes.</li></ul>

How do I reset 2FA for my account?

<h3 data-identifyelement="196" dir="ltr" style="box-sizing: border-box; font-family: inherit; font-weight: 400; line-height: 30.63px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">Web:</h3><ol data-identifyelement="198" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;"><li data-identifyelement="199" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">To delete your account, please go to Account - Security Settings:&nbsp;<a data-identifyelement="201" dir="ltr" href="https://tothemoon.com/account/security" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://tothemoon.com/account/security</a></li><li data-identifyelement="202" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click "Delete account" and verify this action using the confirmation code from the email:</li></ol><h3 data-identifyelement="208" style="box-sizing: border-box; font-family: inherit; font-weight: 400; line-height: 30.63px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">Tothemoon Mobile App :</h3><ol data-identifyelement="210" style="box-sizing: border-box; margin-bottom: 10px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; font-weight: 400; text-align: start; text-indent: 0px; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px;"><li data-identifyelement="211" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Open your Tothemoon App and click at the top left of the screen;</li><li data-identifyelement="212" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click “Settings &amp; Security”, then the “Delete account” option. V<span data-identifyelement="215" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">erify this action using the confirmation code from the email: If you change your mind after account deletion, please get in touch with the <a data-identifyelement="220" href="https://tothemoon.com/faq/how-to-contact-the-support-team-43000634452" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197);" target="_blank">Support Team</a> for assistance.</li></ol>

If for any reason you need to delete your trading account at Cryptology, you need to enter the Settings page and push the ‘Delete Account’ button. Whenever you want to come back, contact support to restore your account

How Do I Delete My Account? Follow These Simple Steps

How do I delete my account?

Tothemoon provides user funds insurance with a Secure Asset Fund where we allocate a part of all trading fees to offer protection to our users and their funds in extreme cases. The size of the Secure Asset Fund is changed dynamically based on the current market situation, but can't be reduced to less than $1,000,000 in USD equivalent. To ensure the security of the funds in custody, <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon follows strict Security Policy that enforces a set of security standards for our technical and business operations.&nbsp;However, our policy does not cover any losses resulting from unauthorized access to users personal account(s) due to a breach or loss of credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon. Digital currency is not legal tender and is not backed by the government.

Are my funds safe with Tothemoon?

<p data-identifyelement="196" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">For today, Phishing is a popular fraudulent practice. The main purpose of Phishing is to induce individuals to reveal personal information such as passwords and credit card numbers by sending fake emails from the company. Installing an Anti-Phishing Code will additionally protect your account from fraudulent emails. This code will allow you to see the difference between official Tothemoon and emails from fraudsters. Follow the simple steps to install an Anti-Phishing Code on your account:<ol><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Go to the Account - Settings page and choose the Security tab.</li><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Below click to Set Up the&nbsp;<span data-identifyelement="208" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code.</li><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><span data-identifyelement="216" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">E<span data-identifyelement="217" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">nter the <span data-identifyelement="218" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code and <span data-identifyelement="219" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">a two-factor authorization code, if you have it installed.</li><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><span data-identifyelement="223" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Now your Anti-Phishing code is enabled. Within one minute you will receive a code to your email linked to your Tothemoon account, this code will be visible in the upper left corner of the email:</li><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Use this code to identify the official email from Tothemoon. If the code in the email doesn't match or is missing, do not follow the links in it, and do not reply to this email. Also, you can change the Anti-Phishing code at any time in the Account - Security settings.&nbsp;</li></ol><p data-identifyelement="231" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Please note that the <span data-identifyelement="233" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code will only be visible in emails about transactions and actions in your account. There is no code in Marketing emails from Tothemoon about promotions and platform updates.

What is Anti-Phishing Code and how to install it?

In case you forgot the password, you always have an opportunity to reset it using your account e-mail: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381499893/original/VMlYbxqev8qmXnWwftRmEZvZMvihP4WpQQ.png?1672050675" width="602" height="223" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381499893"> Use the "Sign In" button in the upper right corner, and click on the "Forgot Password" button:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381499892/original/gxIGgMx1EtJBoF_8fOdoCWG8DZ_rn9pd9Q.png?1672050674" width="602" height="188" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381499892"> Enter the email you used to register your account and you will receive an email with further instructions.&nbsp; How to reset the password if you are already logged in?&nbsp;Please go to "Settings and Security", in the&nbsp;Password&nbsp;section click "Change password": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381501542/original/s7TYvgVV9yv2fwB4VDFpN6lZygLFDhvWGg.png?1672051815" width="602" height="184" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381501542">You will receive an email to your Cryptology account email with further instructions.

How to reset the password?

Institutional users are able to share account access with their employees for reporting purposes. To do this, follow these steps: &nbsp;<ol><li dir="ltr">Please log into your institutional account, and in the <a href="https://tothemoon.com/account/team" rel="noopener noreferrer" target="_blank">Team</a> section, send an invitation to a team member by selecting the ‘Invite team member’ box. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43525683406/original/9WB0NQ8PC_7tfXICFgLRLrm43P8X2YniaA.jpeg?1732608987" class="fr-fil fr-dib" data-id="43525683406" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-indent: 0px; width: 663px;" data-attachment="[object Object]"></li></ol><ol start="2" style="margin-bottom: 0px; padding-inline-start: 48px;"><li>The employee will receive an email notification requesting the necessary documents for verification. The documents should be sent to&nbsp;<a href="mailto:institutional@tothemoon.com">institutional@tothemoon.com</a>. &nbsp; <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43525683444/original/a4dMpUM3GXTgDhbO7y3Hwp6uAtlQgoauFw.png?1732609002" style="width: 396px; max-width: 100%;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43525683444"> </li></ol><ol start="3" style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Once the account has been verified and approved, the employee will be able to download the report for the main account in the “<a href="https://cryptology.com/wallet?tab=history">Balances - History</a>” section, which will be sent to his/her email. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43525683599/original/dSeQuXQMCfAWwQT0PcSdjYrXYKwCcOi0lw.jpeg?1732609052" class="fr-fil fr-dib" data-id="43525683599" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-indent: 0px; width: 670px;" data-attachment="[object Object]"></li></ol> Please note:<ul><li dir="ltr">The email to which the invitation is sent must not be registered with Tothemoon so that company information is not mixed with the employee's personal details. &nbsp;</li><li dir="ltr">If the invitation is not accepted within 24 hours, the link will expire. In this case, the institutional account holder will need to delete the invitation and resend it.&nbsp;</li><li dir="ltr">The invited employee does not have access to the balance and transaction history of the institutional account. &nbsp;</li><li dir="ltr">The invited employee can only use the account to download reports.</li><li dir="ltr">If an invited employee has successfully completed the simplified verification and then been deleted by the Institutional Client, it will not be possible to resend the invitation to the same email address.</li></ul>